Course Information
Introduction to Safeguarding, British Values, Prevent and EDI
Study Techniques, Hints and Tips
Your Learning Journey
End of Module Assessment
Learning Objectives
The Working Environment
Activity: Workplace Environment Exploration
The Pharmacy Team
Activity: Team Roles Mapping
Standards of Behaviour
Activities: Standards in Daily Practice
Information Governance and Confidentiality
Learning and Development
Workplace Health and Safety
Activity: Health and Safety Scavenger Hunt
Key Pharmacy Services
Module Summary: Key Takeaways
End of Module Assessment
Learning Objectives
An Introduction to Teamwork
The Multidisciplinary Team and Person-Centred Care
The National Health Service (NHS)
The Roles of Other Organisations
Introduction to Communication
Activity: Communication Skills Assessment
Customer Care - Organisational Procedures and Policies
Activity: Policy Review
Handling a Customer Query and Complaints
Activity: Complaint Scenario Analysis
Module Summary: Key Take Aways
End of Module Assessment
Learning Objectives
Laws Relating to Medicines
Activity: Legislation in Practice
Classification of Medicines
Activity: Classification Challenge
Types of Prescriber
Activity: Prescriber Identification Exercise
Types of Prescriptions
Activity: Prescription Form Recognition/EPS Process Mapping
Information on a Prescription
Interpreting Abbreviations and Calculating Quantities
Activity: Prescription Calculation Practice
Common Errors on Prescriptions and Forged Prescriptions
Activity: Error and Forgery Detection Practice
Prescription Payments
Activity: Exemption Scenarios
Module Summary: Key Take Aways
End of Module Assessment
Learning Objectives
Dispensary Equipment and Facilities
Activity: Dispensary Design Assessment
Pharmacy Reference Sources
Introducing the Drug Tariff
Activity: Drug Tariff Navigation Exercise
Managing Stock
Activity: Stock Management Audit
Dosage Formulations and Routes of Administration
Activity: Formulation Comparison Exercise
Understanding Calculations for Dispensing
Activity: Calculation Skills Practice
Understanding Expiry Dates
Activity: Expiry Date Audit and Patient Information
Prescription Endorsement
Activity: Endorsement Practice
Filing, Storing and Processing Prescriptions for Payment
Activity: Prescription Processing Simulation
Module Summary: Key Take Aways
End of Module Assessment
Learning Objectives
Dispensing a Prescription
Professional Checks
Activity: Professional Check Observation
Developing Skills for Assembling Prescriptions
Activity: Product Selection Skills Assessment
Labelling Medicines
Activity: Labelling Skills Development
Dispensing Medicines
Activity: Practical Dispensing Techniques
Checking the Assembled Items Against the Prescription
Endorsing and Prescription Records
Activity: PMR and Record-Keeping Skills
Module Summary: Key Take Aways
End of Module Assessment
Learning Objectives
Types of Stock
Appliances
Activity: Appliance Familiarisation Exercise
Managing Stock
Stock Control Systems
Activity: Stock Control System Assessment
Creating an Order
Receiving Stock
Action to Take in the Event of a Problem or Discrepancy
Activity: Discrepancy Management Exercise
Storing Stock
Activity: Storage Optimisation Project
Factors Affecting the Stability of Medicines
Activity: Stability Investigation Exercise
Maintaining Stock
Checking the Expiry Dates of Stock
Activity: Expiry Date Management Improvement
Supplying Stock
Drug Alerts and Recalls
Activity: Alert and Recall Management
Disposal of Waste Medicines
Regulations relating to denatured alcohol and non-medicinal poisons
Activity: Specialised Product Regulation Compliance
Module Summary: Key Take Aways
End of Module Assessment
Learning Objectives
Controlled Drug Schedules
Storage of Controlled Drugs
Activity: Storage Audit and Improvement
Requisitions for Controlled Drugs
Activity: Requisition Processing Practice
Prescriptions for Controlled Drugs
Activity: Controlled Drug Prescription Validation
Controlled Drugs Registers
Activity: Controlled Drugs Register Practice
Collecting Controlled Drugs
Running Balance of Controlled Drugs in Stock
Activity: Running Balance Management
Destruction of Controlled Drugs
The Supply of Drugs to Drug Misusers
Controlled Drugs and Driving
Overseas Travel with Controlled Drugs
Hospital Management of Controlled Drugs
Activity: Hospital Controlled Drug Management
Midwife's Supply Orders for Controlled Drugs
End of Module Assessment
Learning Objectives
The Legal Framework in Detail
Activity: Counselling Practice Scenarios
Activity: Special Counselling Needs Assessment
Activity: Adherence Support Strategies
Medicines Optimisation and the Role of Patient Counselling
Conclusion
End of Module Assessment
Learning Objectives
Clinical Governance: The Framework in Detail
Comprehensive Record-Keeping in Pharmacy
Dispensing Errors and Patient Safety
Clinical Audit in Pharmacy Practice
Raising Concerns: Whistleblowing in Pharmacy
Quality Improvement Schemes in Pharmacy
Activity: Error Analysis and Prevention
Activity: Clinical Audit Implementation
Activity: Developing a Positive Safety Culture
Integrating Clinical Governance into Daily Practice
Conclusion
End of Module Assessment
Learning Objectives
The Evolving Role of Pharmacy Services
The Community Pharmacy Contractual Framework in Detail
Informed Patient Consent for Pharmacy Services
Dispensing-Related Services
Clinical Pharmacy Services
New Medicine Service (NMS)
Minor Ailment Schemes
Public Health Services
Smoking Cessation Services
Vaccination Services
NHS Health Check
Digital Health Services
Emergency Supply Services
The Role of Pharmacy Team Members in Service Delivery
Future Developments in Pharmacy Services
Activity: Service Awareness and Mapping
Activity: Repeat Dispensing and eRD Implementation
Activity: Clinical Service Support Development
Conclusion
End of Module Assessment
Congratulations on Completing Your Training!
Multiple Choice Questionnaire - 20 Questions
